Resolv for your service team
Help desk, service engineers, after-sales: your technicians diagnose faster, with the sources in hand. And your seniors' know-how stops retiring with them.
You travel only when it is truly needed
Most trips are born from uncertain diagnoses: nobody knows what the machine has, so someone goes to look. With Resolv the technician enters the alarm code and follows the guided steps remotely, with the customer on the phone. If the problem closes, the trip never starts. If it doesn't, whoever leaves already knows what to bring.
Juniors stop queueing up the seniors
Every question a junior asks a senior costs both their time. Resolv answers with the content of your manuals and your experts' notes, citing the source: the junior verifies on their own, the senior gets involved only in the cases that deserve it.
What your seniors know, written down and queryable
The workshop tricks, the check sequences, the cases seen only once: in the Knowledge Hub seniors write them as authored notes, Gate Review approves them, and from that moment they answer everyone's questions. When someone leaves the company, what they knew stays.
The interface has two gestures: typing an alarm code or writing a question. No AI training needed — just knowing your own trade.
That is the typical scenario: the help-desk technician queries Resolv while talking to the customer and dictates the verification steps in real time, with the source in front of them.
Sessions are tracked: how many diagnoses close remotely, in how long, on which alarms. Avoided trips times cost per trip is the simplest calculation to put in a proposal.